EOB Service Desk
What is ONPOINT?
ONPOINT is the corporate service-desk platform that offers support for our core business systems, such as the Enterprise Resource Planning (ERP) system and the Time and Attendance system (Kronos). The system provides end-to-end visibility, which includes tracking tickets and receiving real-time updates on the progress of your support requests.
What are the capabilities of ONPOINT?
End-Users
- Create tickets
- Create tickets on behalf of other Department employees
- Communicate with Technicians via the service portal
- Track tickets and get real-time updates
- Browse knowledge base for “How to Documents…”
Technicians
- Fulfill tickets and service requests…
- Create tickets on behalf of other users
- Get real-time notifications of tickets assigned, updates, etc.
- Communicate with users via the service portal
- Publish articles to knowledge base
- Manage change requests
- Manage assets
- Create reports and real-time dashboards
Approvers
- Coordinate change management
